Privacy Policy
At Fixonlaser, we treat your data with the same precision as our welding equipment. This policy outlines how we protect the information of our global partners in the mold, medical, and jewelry industries.
Overview
Fixonlaser Equipment Co., Ltd. ("we," "our," or "us") is committed to protecting the privacy of our clients worldwide. As a manufacturer of industrial laser equipment, we understand the sensitivity of the technical specifications, OEM designs, and business data you share with us. This Privacy Policy explains our practices regarding data collection, use, and disclosure when you visit our website or engage our manufacturing services.
Information We Collect
Industrial & Business Information
- Project Specifications: CAD files, mold dimensions, and material data provided for OEM/ODM customization.
- Sample Testing Data: Results and parameters from welding samples (jewelry, medical devices) processed in our labs.
- Transaction Records: Purchase history, shipping logistics for export, and customs documentation.
Contact Information
- Business contact details (Name, Email, Phone, Company Position).
- Communications history via email, WhatsApp, or WeChat regarding quotes and support.
Technical & Usage Data
- Website analytics (IP address, browser type, region) to optimize global access speed.
- Remote Diagnostics: Error logs and performance parameters from machines equipped with optional remote monitoring systems (only with explicit consent).
How We Use Your Data
Manufacturing & Delivery
To process orders, customize laser parameters for your specific materials, and arrange international shipping to destinations like the USA, Europe, and Southeast Asia.
Technical Support
To provide 24/7 troubleshooting, validate warranty claims, and offer training on specific machine models (Mold/Jewelry/Medical series).
Product Improvement
Analyzing welding data to enhance the optical paths and control systems of our future equipment generations.
Legal Compliance
Meeting export control regulations, customs requirements, and safety certifications (CE, FCC) documentation.
Information Sharing
We strictly protect your proprietary manufacturing processes. We do not sell your data. Disclosure is limited to:
Logistics Partners
Freight forwarders and customs brokers required to deliver heavy machinery to your facility.
Regulatory Authorities
When required by law for export compliance or safety investigations.
International Data Transfer
Fixonlaser is headquartered in China with a global client base. Your information may be processed on servers located outside your country of residence.
For clients in the European Union (GDPR) and Americas, we ensure that cross-border data transfers comply with applicable laws, utilizing standard contractual clauses and strict internal security protocols to safeguard your business intelligence.
Data Security
Technical Safeguards
- SSL/TLS encryption for all communications
- Secure servers with limited access
- Regular vulnerability scanning
Organizational Measures
- NDAs for all employees handling OEM data
- Strict "Need-to-Know" access policies
- Regular data privacy training
Your Rights
Access & Correction
Request a copy of your business profile or correct technical specifications.
Deletion
Request removal of your data, subject to warranty and tax record retention laws.
Opt-Out
Unsubscribe from industry newsletters or promotional offers at any time.
Data Portability
Receive your provided data in a structured, machine-readable format.
Privacy Questions?
If you have any questions about how Fixonlaser handles your data or wish to exercise your rights, please contact our Data Protection Team.
Fixonlaser Equipment Co., Ltd.
China