Privacy Policy
Your privacy is important to us. This policy outlines how Fixonlaser collects, uses, and protects your personal information.
Overview
Fixonlaser ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our laser welding equipment and solutions.
Information We Collect
Personal Information
- Name, email address, and contact information
- Company name and business information
- Technical requirements and project specifications
- Communication preferences and history
Technical Information
- IP address, browser type, and device information
- Website usage patterns and analytics data
- Equipment performance and diagnostic data (with consent)
- Cookies and tracking technologies
Business Information
- Purchase history and transaction records
- Service requests and support interactions
- Training and certification records
- Warranty and maintenance information
How We Use Your Information
Service Delivery
- • Process orders and deliver products
- • Provide technical support and training
- • Customize solutions to your requirements
- • Maintain and service equipment
Communication
- • Respond to inquiries and requests
- • Send product updates and notifications
- • Provide technical documentation
- • Share industry insights and news
Improvement
- • Enhance product performance
- • Develop new features and solutions
- • Improve user experience
- • Conduct quality assurance
Compliance
- • Meet legal and regulatory requirements
- • Maintain safety and quality standards
- • Process warranty claims
- • Protect intellectual property
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Service Providers
Trusted partners who assist in operations, such as shipping companies, payment processors, and technical support teams.
Legal Requirements
When required by law, regulation, legal process, or governmental request in jurisdictions where we operate.
Business Transfers
In connection with corporate transactions such as mergers, acquisitions, or asset sales, with appropriate safeguards.
Consent
With your explicit consent for specific purposes, such as marketing partnerships or collaborative projects.
Data Security
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure servers with regular security updates
- Multi-factor authentication systems
- Regular security audits and assessments
Organizational Measures
- Limited access on need-to-know basis
- Employee training on data protection
- Confidentiality agreements with staff
- Incident response procedures
Security Notice: While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to protect your information.
Your Rights and Choices
Access & Portability
Request access to your personal information and receive a copy in a structured, machine-readable format.
Correction & Updates
Update or correct inaccurate personal information we have on file about you.
Deletion
Request deletion of your personal information, subject to legal and business requirements.
Opt-Out
Unsubscribe from marketing communications while maintaining service-related notifications.
Restriction
Limit how we process your personal information in certain circumstances.
Objection
Object to processing based on legitimate interests or for direct marketing purposes.
International Data Transfers
As a global company with operations across 30+ countries, we may transfer your personal information to countries outside your jurisdiction. We ensure appropriate safeguards are in place:
Adequacy Decisions
Transfers to countries with adequate data protection levels as recognized by relevant authorities.
Standard Contractual Clauses
Binding agreements that provide appropriate safeguards for international transfers.
Certification Programs
Participation in recognized certification schemes for data protection compliance.
Explicit Consent
Your specific consent for transfers where other safeguards are not available.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Cookies and Tracking
Essential Cookies
Required for basic website functionality, security, and user authentication.
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Team:
Email Contact
privacy@fixonlaser.com
Response time: 48-72 hours
Postal Address
Fixonlaser Privacy Office
Data Protection Department
China Headquarters
Regional Contacts
EU Representative: eu-privacy@fixonlaser.com
US Representative: us-privacy@fixonlaser.com
APAC Representative: apac-privacy@fixonlaser.com
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Emergency data breaches: 24/7 response
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
• Material Changes: We will provide prominent notice and may require re-consent
• Minor Updates: Posted on our website with updated effective date
• Notification: Email alerts for significant policy changes
• Archive: Previous versions available upon request
Legal Basis for Processing
Contract Performance
Processing necessary for:
- • Equipment sales and delivery
- • Service agreements and support
- • Warranty and maintenance
Legitimate Interests
For business purposes such as:
- • Product development and improvement
- • Customer relationship management
- • Security and fraud prevention
Legal Compliance
To comply with:
- • Export control regulations
- • Tax and accounting requirements
- • Safety and quality standards
Consent
With your permission for:
- • Marketing communications
- • Optional data collection
- • Third-party integrations
Questions About Your Privacy?
Our privacy team is here to help. Contact us for any questions about your data or to exercise your privacy rights.