Terms of Service
Welcome to Fixonlaser
These Terms of Service ("Terms") govern your use of Fixonlaser's website, products, and services. By accessing our website or purchasing our laser welding equipment, you agree to be bound by these Terms. Please read them carefully.
Table of Contents
Acceptance of Terms
By accessing and using Fixonlaser's website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, you must not use our services or purchase our products.
These terms apply to all visitors, users, and customers of Fixonlaser products and services.
Products and Services
Fixonlaser manufactures and sells high-precision laser welding equipment including:
- Mold laser welding machines
- Jewelry laser welding machines
- Medical precision welding machines
- OEM/ODM customization services
All product specifications, features, and capabilities are subject to technical limitations and may vary based on configuration and application requirements. We reserve the right to modify product specifications, discontinue products, or update service offerings at any time without prior notice.
Orders and Payment
All orders are subject to acceptance by Fixonlaser. We reserve the right to refuse or cancel orders at our discretion.
Prices are quoted in USD and are subject to change without notice. Final pricing will be confirmed in your order confirmation.
- ›Methods: Bank transfer, Letter of Credit, Trade Assurance
- ›Standard: 30% deposit, 70% before shipment
- ›Custom payment arrangements available for qualified customers
Orders may be cancelled within 24 hours of placement. Cancellations after production has begun may incur charges.
Shipping and Delivery
Standard delivery timeframe is 15-30 business days from order confirmation, depending on product configuration.
We use professional freight forwarders and provide comprehensive packaging to ensure safe delivery worldwide.
International customers are responsible for all customs duties, taxes, and import fees in their respective countries.
Risk of loss and title pass to the buyer upon delivery to the carrier at our facility.
Warranty and Support
Fixonlaser provides a 12-month warranty on laser welding equipment from the date of delivery, covering manufacturing defects and component failures under normal use.
- Free repair or replacement of defective components
- Remote technical support and troubleshooting
- Software updates and patches
Exclusions: Damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear is not covered.
Limitation of Liability
Disclaimer: Fixonlaser products are provided "as is" without warranties beyond those explicitly stated in our warranty policy.
Limitation: Our total liability for any claim shall not exceed the purchase price of the specific product giving rise to the claim.
Exclusion: We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or data loss.
Safety: Users are responsible for proper training, safety procedures, and compliance with local regulations when operating laser equipment.
Intellectual Property
All intellectual property rights in Fixonlaser products, software, documentation, and materials remain the exclusive property of Fixonlaser.
Purchase of equipment grants you a non-exclusive, non-transferable license to use the included software for the operation of your equipment.
- Reverse engineer, decompile, or disassemble our software
- Copy, modify, or distribute our proprietary designs
- Remove or alter any copyright, trademark, or proprietary notices
Privacy and Data Protection
We collect and process personal information necessary for order processing, customer support, and service delivery.
Your information may be used for order fulfillment, technical support, warranty service, and safety notifications.
We implement appropriate security measures to protect your personal information and do not sell or share it with third parties except as necessary for service delivery or compliance with law.
Termination
Either party may terminate the business relationship at any time with written notice.
Upon termination, existing orders and warranties remain in effect, outstanding payments become immediately due, and software licenses may be revoked if terms are violated.
Sections relating to intellectual property, limitation of liability, and governing law shall survive termination.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China.
Any disputes arising from these Terms or our business relationship shall be resolved through good faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under Chinese arbitration rules.
These Terms are originally drafted in English. In case of conflicts with translations, the English version shall prevail.
Changes to Terms
Fixonlaser reserves the right to modify these Terms at any time to reflect changes in our business practices, legal requirements, or industry standards.
Material changes will be communicated via email, website notice, or an updated "Last Modified" date. Continued use of our services constitutes acceptance of the modified Terms.
12. Contact Information
For questions about these Terms of Service or our products and services, please contact us:
Company
Fixonlaser Technology Co., Ltd.
Headquarters: China
Support
Mon - Fri, 9:00 - 18:00 (GMT+8)
Response time: Within 24 hours
Important: For warranty claims or technical support, please reference your order number and product model when contacting us. This will help us provide faster and more accurate assistance.
Thank you for choosing Fixonlaser for your precision laser welding needs.
Document ID: TOS-2024-V1 • Fixonlaser Equipment Co., Ltd.