FIXONLASER
Legal Documentation

Terms of Service

Effective Date: 2024-01-01 Last Updated: 2024-01-01

Welcome to Fixonlaser

These Terms of Service ("Terms") govern your use of Fixonlaser's website, products, and services. By accessing our website or purchasing our laser welding equipment, you agree to be bound by these Terms. Please read them carefully.

01

Acceptance of Terms

By accessing and using Fixonlaser's website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, you must not use our services or purchase our products.

These terms apply to all visitors, users, and customers of Fixonlaser products and services.

02

Products and Services

Fixonlaser manufactures and sells high-precision laser welding equipment including:

  • Mold laser welding machines
  • Jewelry laser welding machines
  • Medical precision welding machines
  • OEM/ODM customization services

All product specifications, features, and capabilities are subject to technical limitations and may vary based on configuration and application requirements. We reserve the right to modify product specifications, discontinue products, or update service offerings at any time without prior notice.

03

Orders and Payment

Order Acceptance

All orders are subject to acceptance by Fixonlaser. We reserve the right to refuse or cancel orders at our discretion.

Pricing

Prices are quoted in USD and are subject to change without notice. Final pricing will be confirmed in your order confirmation.

Payment Terms
  • Methods: Bank transfer, Letter of Credit, Trade Assurance
  • Standard: 30% deposit, 70% before shipment
  • Custom payment arrangements available for qualified customers
Order Cancellation

Orders may be cancelled within 24 hours of placement. Cancellations after production has begun may incur charges.

04

Shipping and Delivery

Delivery Terms

Standard delivery timeframe is 15-30 business days from order confirmation, depending on product configuration.

Shipping Methods

We use professional freight forwarders and provide comprehensive packaging to ensure safe delivery worldwide.

Customs and Duties

International customers are responsible for all customs duties, taxes, and import fees in their respective countries.

Risk of Loss

Risk of loss and title pass to the buyer upon delivery to the carrier at our facility.

05

Warranty and Support

12-Month Global Warranty

Fixonlaser provides a 12-month warranty on laser welding equipment from the date of delivery, covering manufacturing defects and component failures under normal use.

Coverage Includes:
  • Free repair or replacement of defective components
  • Remote technical support and troubleshooting
  • Software updates and patches

Exclusions: Damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear is not covered.

06

Limitation of Liability

Disclaimer: Fixonlaser products are provided "as is" without warranties beyond those explicitly stated in our warranty policy.

Limitation: Our total liability for any claim shall not exceed the purchase price of the specific product giving rise to the claim.

Exclusion: We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or data loss.

Safety: Users are responsible for proper training, safety procedures, and compliance with local regulations when operating laser equipment.

07

Intellectual Property

All intellectual property rights in Fixonlaser products, software, documentation, and materials remain the exclusive property of Fixonlaser.

Purchase of equipment grants you a non-exclusive, non-transferable license to use the included software for the operation of your equipment.

Prohibited Actions
  • Reverse engineer, decompile, or disassemble our software
  • Copy, modify, or distribute our proprietary designs
  • Remove or alter any copyright, trademark, or proprietary notices
08

Privacy and Data Protection

We collect and process personal information necessary for order processing, customer support, and service delivery.

Your information may be used for order fulfillment, technical support, warranty service, and safety notifications.

We implement appropriate security measures to protect your personal information and do not sell or share it with third parties except as necessary for service delivery or compliance with law.

09

Termination

Either party may terminate the business relationship at any time with written notice.

Upon termination, existing orders and warranties remain in effect, outstanding payments become immediately due, and software licenses may be revoked if terms are violated.

Sections relating to intellectual property, limitation of liability, and governing law shall survive termination.

10

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China.

Any disputes arising from these Terms or our business relationship shall be resolved through good faith negotiation. If unresolved, disputes shall be submitted to binding arbitration under Chinese arbitration rules.

These Terms are originally drafted in English. In case of conflicts with translations, the English version shall prevail.

11

Changes to Terms

Fixonlaser reserves the right to modify these Terms at any time to reflect changes in our business practices, legal requirements, or industry standards.

Material changes will be communicated via email, website notice, or an updated "Last Modified" date. Continued use of our services constitutes acceptance of the modified Terms.

12. Contact Information

For questions about these Terms of Service or our products and services, please contact us:

Company

Fixonlaser Technology Co., Ltd.

Headquarters: China

Support

Mon - Fri, 9:00 - 18:00 (GMT+8)

Response time: Within 24 hours

Important: For warranty claims or technical support, please reference your order number and product model when contacting us. This will help us provide faster and more accurate assistance.

Thank you for choosing Fixonlaser for your precision laser welding needs.

Document ID: TOS-2024-V1 • Fixonlaser Equipment Co., Ltd.